Monthly Usage Charges

There will be ongoing monthly usage charges for your survey. Please note, there is a minimum monthly charge of £120.


Surveys are charged per response and a response is defined as a completed or partially-completed questionnaire, i.e. where one or more questions have been answered.


Telephone and SMS Surveys

£0.50 per response for up to 2,500 phone or SMS surveys


£0.20 per response for between 2,501 and 5,000 surveys (plus the cost of the surveys in the previous band)


£0.05 per response for between 5,001 and 20,000 surveys (plus the cost of the surveys in the previous bands)


£0.02 per response for between 20,001 and 50,000 surveys (plus the cost of the surveys in the previous bands)


£0.01 per response for more than 50,000 surveys (plus the cost of the surveys in the previous bands)


Web Surveys

£0.025 per response for up to 100 Web surveys


£0.01 per response for between 1,001 and 5,000 surveys (plus the cost of the surveys in the previous band)


£0.005 per response for more than 5,000 surveys (plus the cost of the surveys in the previous bands)