Square Systems Ltd is committed to protecting our customer’s privacy and takes its responsibility regarding the security of customer information very seriously.
UK Data Protection Laws require us to manage all personal information in accordance with the General Data Protection Regulation (GDPR). These regulations require us to process your personal information fairly, lawfully and in a transparent manner. You are entitled to know how we use any information we hold, who we share it with and the purpose for which we have it.
This Privacy Notice sets out details of the information that we may collect from you, how we may use that information, how we store it and your legal rights in relation to it.
“Data Controller” means the party that determines the purpose or means of the processing of the personal information. This is usually the company for whom we are carrying out the survey.
“Data Processor” means the party that processes the personal data on behalf of the data controller which, in this case, is Square Systems.
“Personal Data” means any information by which you can be personally identified, such as your name, address, telephone number and information about your access to our website.
“Respondents” are people who have completed a survey that we provide, host or operate.
What Personal Data We Handle
It is generally our customers who collect your personal data, some of which they pass to us in order that we can contact you to participate in a survey.
Contact information (for example a telephone number)
We may have been provided with your email address or telephone number from our customer in order for us to contact you and allow you to partake in the particular survey being undertaken by our customer.
In some instances, it is the feedback and satisfaction of the employees which is being measured and so, for example, an employee’s work number might be used for verification.
Sometimes you will be directed to a Square Systems’ website from an external source, such as a link in an email. In this instance we record information about the source that referred you to us.
Device and browser data
We collect information from the device and application you use to access our services. Device data may include your IP address, operating system version, device type and browser type.
As is typical, our web servers keep log files that record data each time a device accesses those servers. The data contained in these logs are about the nature of each access, including the originating IP address, operating system version, device type and time stamp.
Who Your Data Is Transferred/ Disclosed to
All personal information collected or processed will be treated as private and confidential and will only ever be transferred or disclosed to the company for whom we are conducting the survey, i.e. the Data Controller.
How We Use Your Personal Data
We only use your personal data to invite you to take part in a particular survey.
Where you have responded to a survey, you will need to contact the individual or organisation for whom we are conducting the survey directly in order to discuss managing, deleting, accessing, restricting access to or otherwise withdrawing consent for use of, the information which you provided to them in your responses.
Square Systems Ltd does not control your personal data and, accordingly, is not in a position to handle directly these requests in relation to your personal data. If you are unsure about who to contact, we will endeavour to help you. Please contact our support team ().
Under data protection law, you have certain legal rights in relation to the personal information held about you. You may exercise these rights at any time with the Data Controller.
Your rights include:
- The right to access your personal information
You are entitled to a copy of the personal information held about you.
- The right to rectification
The Data Controller should take reasonable steps to ensure that the information held about you is accurate and complete. However, if you do not believe this is the case, you can ask them to update or amend it.
- The right to erasure (also known as ‘the right to be forgotten’)
In certain circumstances, you have the right to ask for erasure of your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn and there is no overriding ground for continuing the processing, or for compliance with the national law.
- The right to restriction or suspension of processing
In certain circumstances, such as a question over its accuracy, you are entitled to ask for your personal information to stop being used or to suspend its use.
- The right to object to marketing
You can ask us to stop sending you marketing messages at any time.